Last updated: June 20, 2026
North Shore Garage Doors ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
1. Information We Collect
We only collect information that helps us provide our garage door services. This may include:
- Contact details you provide — your name, phone number, email address, service address and any message you send through our quote form, by phone or by email.
- Service information — details about your garage door issue or project that you choose to share with us.
- Website usage data — basic technical information such as your browser type, device, approximate location and the pages you visit, collected automatically to keep the site secure and improve it.
2. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes;
- Schedule, perform and follow up on garage door services;
- Send appointment confirmations, invoices and service-related communication;
- Improve our website, services and customer experience;
- Meet our legal, accounting and regulatory obligations.
We will never sell your personal information.
3. Consent
By contacting us or submitting our quote form, you consent to the collection and use of your information for the purposes described above. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.
4. Sharing Your Information
We do not sell, rent or trade your personal information. We may share it only with trusted service providers who help us operate our business (for example, website hosting, email, scheduling or payment processing), and only to the extent necessary. These providers are required to safeguard your information. We may also disclose information where required by law.
5. Cookies & Analytics
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can control or disable cookies through your browser settings. If we use analytics tools, they collect aggregate, non-identifying usage data.
6. Data Retention
We keep your personal information only as long as necessary to fulfil the purposes described in this policy and to meet legal and business requirements, after which it is securely deleted or anonymized.
7. Security
We use reasonable physical, organizational and technical safeguards to protect your personal information against loss, theft and unauthorized access. No method of transmission over the internet is completely secure, but we work to protect your information at all times.
8. Your Rights
You have the right to access the personal information we hold about you, to request corrections, and to ask that we delete it where appropriate. To make a request, please contact us using the details below.
9. Children's Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Please review it periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- North Shore Garage Doors
- Phone: (778) 800-0769
- Email: info@NorthShoreGarageDoors.ca
- Service area: West Vancouver & the North Shore, British Columbia